BCBSIL 4+

I like seeing claim details and what the company thinks I’ve paid toward my deductible, but the Medical Coverage page already shows payment toward deductible, so it’s redundant to have a separate tab dedicated to this alone, so it appears that there’s no other value this app brings to peoples lives. That being said, I expect to be afforded access to all my specific coverage from my plan, not just some general highlights. I can’t imagine it’s that difficult to link account information that is available on the website to the mobile app. That’s what programmers get paid to do. Plain and simple, everything available, on-the-fly, moving at the speed of life and not caught up in a stack of papers that can burn up in a house fire or get destroyed by floodwaters. Yes, there’s a website, but it’s a mobile world these days. Thanks in advance!

DO NOT USE THIS APP. It’s a major development failure. Nothing ever works. Don’t take my word for it. Look at the review history on how often this app failed. It constantly leaves you to calling directly to get answers and the lines are always clogged. If I was BCBS I would be suing the developer for breach of contract as it’s a P.O.S. I have never been able to log in. BCBS, do not advertise a platform and route people to use it when it’s a catastrophic failure. This app and its ability is a representation of the management group for BCBS and their lack of respect for the people that are trying to navigate the gross injustice of the american health care system. If the only platform that works is a desktop version, say so. Stop asking hopeful Americans to use something when it’s not proven to be effective and working. We’re tired of developers dropping initial garbage onto consumers with the expectation of fix as you go instead of proper testing and correction prior to release. Would you buy a refrigerator that has the potential of not chilling your food and requires service several times before it is finally running correctly? Are we supposed to “expect” to absorb the cost of rotten foods so you can get to market? Is that a fair expectation? Pull the app. Get it right first, then release to public for use. The current approach your using makes BCBS look like extremely incompetent fools. I know their not, but apparently their IT department is not thinking.

Just wanted to throw in my two cents to congratulate a health insurance company for putting a death sentence on the financial security of millions of Americans. We can thank all insurance companies in this country for punishing people for having cancer and life threatening illnesses. We couldn’t have done it without you! Also, thank you for putting pressure on President Obama by making a deal allowing Americans to sign up and receive dozens of spam-like phone calls as poor Americans pin their bodies up for sale to the lowest bidder. Nicely done! Maybe now you can add more additions to that fancy skyscraper you built in downtown Chicago! I’m looking forward to the day a US President finally realizes who’s actually at fault for our broken healthcare system - health insurance companies. Let’s put them all out of business, and go public. There’s no one else to blame but themselves. This app is terrible, btw. I’m sure you guys just made it so you could say, “hey, check out our app!”