A message from bcbstx about COVID-19.  |  view in Web Browser




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Blue Cross and Blue Shield of Texas (bcbstx) is closely monitoring COVID-19 developments and what it means for our members.

Three key things to note in this rapidly evolving situation:

1. Coronavirus (also known as COVID-19) causes respiratory illness and is part of the same strain that includes the common cold.

2. bcbstx is here to help with information to protect you and your family and to assist if you need medical attention. If you develop symptoms of COVID‑19—such as fever, cough or shortness of breath—you should seek medical attention.

Here are a few options to consider:

»  Call or visit with your Primary Care Provider. If you need one, we can help.

»  Request a consultation with a virtual doctor through MDLIVE.

»  Call the toll‑free 24/7 Nurseline for any health‑related questions.

3. bcbstx will not require prior authorization and will not apply member co‑pays or deductibles for testing to diagnose COVID‑19 when medically necessary and consistent with Centers for Disease Control guidance. If you are diagnosed as having COVID‑19, bcbstx has got you covered. Log into Blue Access for MembersSM (BAMSM) to check out your health plan’s specific benefits.

It is our purpose to do everything in our power to stand with our members in sickness and in health®. If you have any questions, please call 888-697-0683.

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Blue Cross and Blue Shield of Texas complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, sex, gender identity, age, sexual orientation, health status or disability. See our full non-discrimination notice and contacts.

To get help and information in your language at no cost, call the customer service number on the back of your member card, or see our Language Assistance page for more information.

ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1‑855‑710‑6984 (TTY: 711).

CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-855-710-6984 (TTY: 711).

Blue Cross and Blue Shield of Texas, a Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association

1001 East Lookout Drive, Richardson, Texas 75082

© Copyright 2020 Health Care Service Corporation. All Rights Reserved.

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