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Not sure if it’s a cold or flu? Get seen within minutes by an MDLIVE doctor. Virtual Visits gives you secure access to health care for many non-emergency medical conditions by phone, mobile app or online video*.
As a Blue Cross and Blue Shield of Texas (BCBSTX) member, your Virtual Visit benefit takes the time and inconvenience out of visiting the ER or urgent care center.
You can have a Virtual Visit for conditions like:
| • Allergies • Cold / Flu • Pink Eye |
• Nausea • Fever • Sore Throat |
• Respiratory Problems
• Sinus Infection • And more |
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There is no cost to activate your account. You pay for each Virtual Visit according to your plan’s copay or coinsurance amount. Activate your account now, so it’s ready when you are!
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Visit MDLIVE.com/bcbstx or call MDLIVE at 1-888-680-8646. |
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Meet Sophie,† your online Virtual Visit assistant! Sophie makes activation quick and easy. Text BCBSTX to 635-483. |
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* Internet/Wi-Fi connection is needed for computer access. Data charges may apply. Check your phone carrier’s plan for details. Non-emergency medical service in Idaho, Montana, and New Mexico is limited to interactive audio/video (video only), along with the ability to prescribe. Non-emergency medical service in Arkansas is limited to interactive audio/video (video only) for initial consultation, along with the ability to prescribe. Behavioral Health service is limited to interactive audio/video (video only), along with the ability to prescribe in all states. Service availability depends on location at the time of consultation.
Virtual Visits, Powered by MDLIVE may not be available on all plans. Virtual Visits are subject to the terms and conditions of your benefit plan, including benefits, limitations, and exclusions. MDLIVE operates subject to state regulations and may not be available in certain states. MDLIVE is not an insurance product nor a prescription fulfillment warehouse. MDLIVE does not guarantee that a prescription will be written. MDLIVE does not prescribe DEA-controlled substances, non-therapeutic drugs and certain other drugs that may be harmful because of their potential for abuse.
MDLIVE physicians are independently contracted and reserve the right to deny care for potential misuse of services. MDLIVE is a separate company that operates and administers the virtual visits program for members enrolled with Blue Cross and Blue Shield of Texas. MDLIVE is solely responsible for its operations and for those of its contracted providers. MDLIVE® and the MDLIVE logo are registered trademarks of MDLIVE, Inc., and may not be used without written permission.
† “Sophie” and the online virtual assistant are owned and operated by MDLIVE.
Blue Cross®, Blue Shield® and the Cross and Shield Symbols are registered service marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans.
Blue Cross and Blue Shield of Texas complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, sex, gender identity, age, sexual orientation, health status or disability. See our full non-discrimination notice and contacts.
To get help and information in your language at no cost, call the customer service number on the back of your member card, or see our Language Assistance page for more information.
ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1‑855‑710‑6984 (TTY: 711).
CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1‑855‑710‑6984 (TTY: 711).
Blue Cross and Blue Shield of Texas, a Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association
1001 East Lookout Drive, Richardson, Texas 75082
© Copyright 2020 Health Care Service Corporation. All Rights Reserved.