Important Health Information | view in Web Browser
BlueCross BlueShield of Texas

Sadly, many Blue Cross and Blue Shield of Texas (BCBSTX) members, friends, and loved ones are devastated by Hurricane Harvey. We know that recovering from a hurricane is never easy. If you’ve been part of this tragic event, we can help you:

  • Find a doctor or hospital
  • Refill prescription medications if you have Prime Therapeutics
  • Coordinate or transition your care
  • Get a member ID card

For members who have BCBSTX pharmacy benefits administered through Prime Therapeutics, we may be able to help you with your prescription needs by:

  • Refilling a prescription early
  • Replacing damaged or destroyed medication
  • Using an out-of-network pharmacy
  • Having your doctor send a prior authorization request
  • Getting mail order or specialty drug shipments

If you do not have pharmacy benefits through BCBSTX, contact us at the phone number provided below.

In the coming days, you may get a phone call from a BCBSTX representative. This call is to answer any questions and help link you with resources like FEMA and American Red Cross.

Ways to Get Care

When your injury or illness is serious, call 911 or go to the nearest hospital right away. Please bring your BCBSTX member ID card along when you get care. If you don’t have one, you can:

  • Call your plan’s customer service number:
    • HMO Blue Texas: 877-299-2377
    • Employer-based Insurance: 800-521-2227
    • Individual and Family Insurance (If you bought your insurance through BCBSTX, an agent or the Health Insurance Marketplace): 888-697-0683
    • Medicare Supplement: 800-654-9390
    • STAR Kids: 877-688-1811 (TTY 7-1-1)
    • CHIP and STAR: 888-657-6061 (TTY 7-1-1)
    • National BlueCard® access: 800-810-BLUE (2583)
    • Provide either your Social Security number or your name and date of birth so that our customer advocates can help you
  • Print a temporary card on Blue Access for MembersSM (BAMSM).

Our goal is to serve your health care coverage needs through all of life’s changes–and this is certainly a big one. If you have any questions, please reach out to us. We are here and ready to help.

Follow Us
  icon icon icon icon

Blue Cross®, Blue Shield® and the Cross and Shield Symbols are registered service marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans.

Blue Cross and Blue Shield of Texas complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. See our full non-discrimination notice and contacts.

To get help and information in your language at no cost, call the customer service number on the back of your member card, or see our Language Assistance page for more information.

ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1‑855‑710‑6984 (TTY: 711).

CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1‑855‑710‑6984 (TTY: 711).

Blue Cross and Blue Shield of Texas, a Division of Health Care Service Corporation,
a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association

1001 E. Lookout Drive, Richardson, TX 75082

© Copyright 2017. Health Care Service Corporation. All Rights Reserved.

Important Information